Returns & Exchanges
At Klei Merch Shop, we want you to love your fashion finds; if you are not completely satisfied, you can return your unworn items within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are intact and the packing slip is included.
Ship It Back
Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing